Return & Refund Policy

We choose our products carefully, but we know that sometimes a bed is the wrong size or your cat simply decides it does not like something. Here is how returns and refunds work at beritajadul.com.

 

YOUR 14 DAY RIGHT OF WITHDRAWAL

 

As a consumer in the European Union, you can withdraw from your purchase within 14 days without giving a reason. The 14 days start on the day you, or a person you have chosen who is not the carrier, receive the goods. If your order arrives in several parcels, the 14 days start on the day you receive the last parcel.

 

To be eligible for a return, items should be unused and, wherever possible, in their original packaging with all labels attached. You are of course allowed to look at the item and check it the way you would in a shop. If an item has been used beyond that, for example a toy that has been chewed or a bed that has been slept in, we may deduct an amount from your refund to cover the loss in value.

 

HOW TO START A RETURN

 

1. Send us an email at info@beritajadul.com within 14 days of receiving your order. Please include your order number, the items you want to return and, if you like, the reason. You can also use the withdrawal form at the end of this page.

 

2. We will reply with the return address and instructions. Because our products are stored in partner warehouses in Germany and France, please do not send anything back before you have received these details from us. Parcels sent to our office address cannot be processed.

 

3. Pack the items securely, ideally in their original packaging, and send them back within 14 days of telling us about your return.

 

We recommend using a tracked shipping service and keeping your proof of postage, as we cannot take responsibility for return parcels that get lost on their way to us.

 

WHO PAYS FOR RETURN SHIPPING?

 

If you return an item because you changed your mind or ordered the wrong product, you pay the cost of sending it back to us.

 

If an item arrived damaged, faulty or is not what you ordered, we cover all costs and will tell you how to send it back free of charge, or you may not need to send it back at all.

 

ITEMS WE CANNOT ACCEPT FOR RETURN

 

For hygiene and health reasons, the following items cannot be returned once opened:

 

Pet food, treats and snacks whose seal or packaging has been opened.

Care and grooming products whose seal has been broken.

 

Items made to your personal specifications, such as personalised collars or name tags, are also excluded from the right of withdrawal.

 

Of course, if any of these items arrive damaged, faulty or incorrect, you are fully covered.

 

REFUNDS

 

Once your return arrives at our warehouse, we check it and let you know by email. If you withdraw from your purchase, we will refund you within 14 days of receiving your withdrawal notice. We may wait to send the refund until we have received the items back or until you have shown us proof that you sent them, whichever happens first.

 

Your refund will include:

 

The price of the returned items.

The standard shipping costs, which are free anyway.

 

Your refund will not include:

 

The 4.95 EUR for insured express shipping, as this is an optional upgrade above our standard delivery.

Your own costs for sending the return to us, unless the item was damaged, faulty or incorrect.

 

Refunds are sent to the same payment method you used for your order. We do not charge any fees for refunds. Depending on your bank or payment provider, it may take a few business days for the money to appear in your account.

 

DAMAGED, FAULTY OR INCORRECT ITEMS

 

If your order arrives damaged, if a product is faulty or if you received the wrong item, we are sorry and we will put it right. Please email us at info@beritajadul.com as soon as possible with your order number and a few photos of the item and the packaging. Depending on what you prefer, we will send you a replacement free of charge or give you a full refund, including any shipping costs you paid.

 

Your statutory warranty rights apply in full. For new products, the legal warranty period is two years from delivery. If a defect appears during this time, please get in touch and we will find a solution together.

 

EXCHANGES

 

If you would like a different size or colour, the quickest way is to return the original item as described above and place a new order for the item you want. This way, your new item is reserved for you right away.

 

LATE OR MISSING REFUNDS

 

If you have not received your refund yet, please first check your bank account or payment provider again, as processing times can vary. If the refund still has not appeared after 7 business days, please email us at info@beritajadul.com and we will look into it for you.

 

MODEL WITHDRAWAL FORM

 

(Complete and return this form only if you wish to withdraw from the contract.)

 

To: beritajadul.com, Konrad-Adenauer-Allee 16, 63128 Dietzenbach, Germany, info@beritajadul.com

 

I/We hereby give notice that I/we withdraw from my/our contract for the purchase of the following goods:

 

Ordered on / received on:

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

 

QUESTIONS?

 

If anything is unclear, just get in touch. We are happy to help.

 

Email: info@beritajadul.com

Phone: +4915730318535